Terms of Service

 

Effective Date: May 2, 2026

Last Updated: April 29, 2026

1. Introduction and Acceptance

Welcome to HealthSync. These Terms of Service (“Terms,” “Agreement”) govern your relationship with Axon Systems (Pvt) Ltd (“HealthSync,” “we,” “us,” or “our”) as you access and use the HealthSync platform and services.

The Services are provided by Axon Systems (Pvt) Ltd, a private limited company incorporated and registered in Sri Lanka. Your agreement to these Terms is a legally binding contract between you and Axon Systems (Pvt) Ltd.

By creating an account, accessing, or using HealthSync in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use our Services.

When we refer to “HealthSync,” “Services,” “Platform,” “we,” “us,” or “our,” we mean Axon Systems (Pvt) Ltd, its subsidiaries, affiliates, and associated entities. When we refer to “you” or “your,” we mean the individual user or entity accessing or using our Services.

2. Definitions

For the purposes of these Terms:

  1. “Account” means your personal HealthSync user account that allows you to access and use the Services.
  2. “Content” means all information, data, text, documents, images, health records, and other materials that you upload, import, create, or otherwise provide to HealthSync.
  3. “Health Information” means any information relating to your physical or mental health, medical history, treatment, or healthcare services.
  4. “Services” means all features, functionalities, applications, and services provided by HealthSync through our web platform and mobile applications.
  5. “Third-Party Services” means external services, applications, patient portals, or platforms that you may connect to your HealthSync Account.

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years of age to create and manage your own HealthSync Account. If you are under 18 years of age, you may still have a HealthSync Account and profile, but it must be created, managed, and controlled by your legal parent or guardian who accepts these Terms on your behalf.

If your country or jurisdiction of residence has different age restrictions for managing online accounts containing personal health information, those restrictions apply, and you must meet the applicable age minimum. By using HealthSync, you certify that you meet all age requirements or have obtained appropriate parental or guardian consent.

You represent and warrant that you are of legal age and have the legal capacity to enter into this binding contract with Axon Systems (Pvt) Ltd under the laws of Sri Lanka and your jurisdiction of residence. If you are accepting these Terms on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization or entity to these Terms.

3.3 Account Creation and Security

To use HealthSync, you must create an Account by providing accurate, current, and complete information, including a valid email address and secure password. You agree to:

  1. Provide truthful and accurate information during registration

  1. Keep your Account information current and updated

  1. Maintain the confidentiality and security of your password and login credentials

  1. Not share your Account with others or allow others to access your Account

10.  Immediately notify us of any unauthorized access to or use of your Account

11.  Accept responsibility for all activities that occur under your Account

You may only create one Account per person. Creating multiple Accounts may result in suspension or termination of all your Accounts.

4. Description of Services

HealthSync provides a comprehensive personal health management platform that allows you to:

12.  Store, organize, and access your health records, medical documents, and health-related data

13.  Import health data from patient portals, healthcare providers, and Third-Party Services

14.  Track health metrics, medications, appointments, and wellness activities

15.  Generate health insights, visualizations, charts, and reports

16.  Share health information with healthcare providers, family members, or authorized individuals

17.  Access AI-powered features and personalized health recommendations (optional)

18.  Maintain a comprehensive personal health account for managing your healthcare journey

HealthSync is currently available through web browsers and mobile web applications. We do not currently offer native mobile applications, but may do so in the future.

5. Changes to Services

Your experience with HealthSync will evolve over time as we continuously develop, improve, and enhance our Services. We are committed to innovation and regularly introduce new features and improvements.

5.1 Service Modifications

We reserve the right to modify, update, add, or remove features, functionalities, limits, or any aspect of the Services at any time. This may include:

19.  Adding new features, tools, or capabilities

20.  Removing, discontinuing, or deprecating existing features

21.  Modifying user interface, design, or user experience elements

22.  Adjusting storage limits, data retention policies, or usage quotas

23.  Implementing technical changes, updates, or maintenance procedures

5.2 Notification of Changes

We will notify you by email or through in-app notifications when we believe a change will materially or substantially affect your use of HealthSync. Minor updates, bug fixes, or improvements that do not significantly impact functionality may be implemented without advance notice.

5.3 Service Availability

While we strive to provide continuous and uninterrupted access to HealthSync, we do not guarantee that the Services will be available at all times. Services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We will make reasonable efforts to minimize disruptions and provide advance notice when possible.

6. User Conduct and Responsibilities

6.1 Acceptable Use

You agree to use HealthSync only for lawful purposes and in accordance with these Terms. You specifically agree to:

24.  Comply with all applicable laws, regulations, and rules of Sri Lanka and your jurisdiction

25.  Use the Services only for their intended purpose of personal health management

26.  Respect the rights, privacy, and intellectual property of others

27.  Provide accurate and truthful information to HealthSync

28.  Maintain the security and confidentiality of your Account credentials

6.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

29.  Use the Services in any manner that violates applicable laws or regulations

30.  Attempt to gain unauthorized access to any part of the Services, other users’ Accounts, or our systems

31.  Interfere with, disrupt, or abuse the Services or servers and networks connected to the Services

32.  Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Services

33.  Use automated systems (bots, scrapers, crawlers) to access the Services without authorization

34.  Upload, transmit, or distribute viruses, malware, or other malicious code

35.  Impersonate any person or entity or falsely represent your affiliation with any person or entity

36.  Harass, threaten, intimidate, or harm any other user or person

37.  Use the Services for any fraudulent, illegal, or unauthorized purpose

38.  Upload or share Content that you do not have the legal right to use or share

39.  Resell, redistribute, or commercially exploit the Services without our written permission

40.  Remove, obscure, or alter any copyright, trademark, or proprietary rights notices

7. Your Content and Data

7.1 Ownership of Your Content

You retain all ownership rights to your Content, including all health records, personal information, uploaded documents, journal entries, and other data you provide to HealthSync. Your data belongs to you, and we do not claim any ownership of your Content.

7.2 License to Use Your Content

By uploading, importing, creating, or otherwise providing Content to HealthSync, you grant us a worldwide, non-exclusive, royalty-free, limited license to use, store, process, display, and transmit your Content solely for the purpose of operating, providing, maintaining, and improving the Services. This license continues for as long as you maintain an active Account and have not deleted your Content.

This license allows us to perform technical functions necessary to provide the Services, such as storing your data on our servers, creating backups, generating insights and visualizations, processing AI-powered features (if you use them), and enabling you to share Content with authorized recipients.

7.3 Your Responsibilities for Content


By providing Content to HealthSync, you represent and warrant that:

41.  You have the legal right to upload, use, and share the Content

42.  The Content does not violate any applicable laws, regulations, or third-party rights

43.  The Content does not infringe on any intellectual property, privacy, or other rights of third parties

44.  You have obtained any necessary consents, permissions, or authorizations to share the Content with us

45.  You are solely responsible for maintaining backups of your Content and for any loss or damage to your Content

7.4 Content Deletion

You maintain full control over your Content and can delete individual records, documents, or your entire Account at any time through your HealthSync settings. When you delete Content or your Account, we will remove it from our active systems in accordance with our Privacy Policy and applicable data retention requirements.

8. Third-Party Data and Integrations

8.1 Authorization to Access Third-Party Data

By connecting patient portals, healthcare provider systems, fitness apps, wearable devices, or any other Third-Party Services to your HealthSync Account, you authorize us to access, retrieve, store, and process all health information and other data that the third party sends to us. You understand and agree that we will obtain and store all information that the third party makes available through the integration.

8.2 Third-Party Control and Customization

Some Third-Party Services may allow you to customize which specific data types or categories are shared with HealthSync during the authorization process. However, this is controlled by the third party, not by HealthSync, and we cannot guarantee that such customization options will be available. We do not have direct control over which data third parties send to us. You are responsible for reviewing and understanding what data will be shared before authorizing any integration.

8.3 Quality and Accuracy of Third-Party Data

We cannot guarantee the quality, accuracy, completeness, timeliness, or legality of data received from Third-Party Services or documents you upload to HealthSync. Third-party data may contain errors, omissions, formatting issues, or inconsistencies. While we will use reasonable effort and skill to improve the quality, processing, and display of data when possible, our efforts will be imperfect and may occasionally result in inaccuracies or processing errors.

8.4 Verification with Healthcare Providers

You should always verify important health information with your healthcare providers. If any information in HealthSync appears incorrect, incomplete, or inconsistent, you must contact the original source (your healthcare provider, laboratory, pharmacy, etc.) to verify and correct the information. Do not rely solely on data displayed in HealthSync for critical health decisions.

8.5 Third-Party Terms and Policies

Your use of Third-Party Services is governed by the terms of service and privacy policies of those third parties, not by these Terms. HealthSync is not responsible for the practices, policies, or performance of any Third-Party Services. You should review the terms and policies of any third party before connecting their services to your HealthSync Account.

8.6 Revocation of Third-Party Access

You maintain full control over Third-Party Service integrations and can disconnect or revoke access to any third party at any time from your HealthSync settings. Disconnecting a third party will prevent future data synchronization but will not automatically delete data that has already been imported into HealthSync unless you separately choose to delete that data.

9. Medical Advice Disclaimer

IMPORTANT: HealthSync is a personal health information management and organization tool. It is NOT a substitute for professional medical advice, diagnosis, or treatment.

9.1 No Medical Advice

HealthSync and its Services are designed to help you organize, store, retrieve, and manage your health information. We do not provide medical advice, diagnosis, treatment recommendations, or professional healthcare services. Any health insights, trends, statistics, or information provided by HealthSync are for informational and organizational purposes only and should not be interpreted as medical advice.

9.2 Informational Content

HealthSync may display or reference publicly available health information, guidelines, or recommendations from recognized health authorities (such as the World Health Organization, Centers for Disease Control and Prevention, or Sri Lankan Ministry of Health). These references are provided as convenient information retrieval from public sources and should not be interpreted as medical advice from HealthSync or Axon Systems (Pvt) Ltd.

9.3 Consult Healthcare Professionals

You should always consult with qualified healthcare professionals before making any decisions or taking any actions regarding your health, medical treatment, medications, or lifestyle changes. Never disregard professional medical advice or delay seeking medical attention because of information you have accessed through HealthSync. If you have or suspect you have a medical emergency, immediately contact emergency services or your healthcare provider.

9.4 Healthcare Provider Relationship

HealthSync does not create a doctor-patient, therapist-patient, or any other healthcare provider-patient relationship between you and Axon Systems (Pvt) Ltd. Your use of HealthSync does not replace your relationships with your healthcare providers.

9.5 AI-Powered Features

If you use optional AI-powered features (such as health insights, pattern recognition, or personalized suggestions), you acknowledge that these features use automated algorithms and artificial intelligence that may produce inaccurate, incomplete, or misleading results. AI-generated content should be used for informational purposes only and should never be relied upon for medical decisions without consultation with qualified healthcare professionals.

10. Intellectual Property Rights

10.1 HealthSync’s Intellectual Property

The Services, including the HealthSync platform, website, mobile applications, software, technology, features, functionality, design, user interface, graphics, logos, trademarks, text, and all other content and materials provided by HealthSync (excluding your Content) are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of Sri Lanka, international treaties, and other applicable jurisdictions.

All rights, title, and interest in and to the Services and HealthSync’s intellectual property remain exclusively with Axon Systems (Pvt) Ltd and our licensors. These Terms do not grant you any ownership rights in the Services or any intellectual property rights except as expressly stated herein.

10.2 Limited License to Use Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use. This license does not include any right to:

46.  Modify, copy, reproduce, or create derivative works of the Services

47.  Distribute, sell, rent, lease, sublicense, or transfer the Services

48.  Reverse engineer, decompile, or disassemble the Services

49.  Remove, alter, or obscure any proprietary notices from the Services

10.3 Feedback and Suggestions

If you provide us with any feedback, suggestions, ideas, or other input regarding the Services (“Feedback”), you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, implement, and commercialize the Feedback in any manner without any obligation or compensation to you.

11. Payment Terms

11.1 Subscription Plans

HealthSync may offer both free and paid subscription plans with different features, capabilities, and limitations. The specific features, pricing, and terms of each plan will be clearly communicated to you before you subscribe. By subscribing to a paid plan, you agree to pay all applicable fees and charges.

11.2 Payment Processing

If you purchase a subscription or other services from HealthSync, we will collect payment information (credit card, debit card, or other payment methods) for processing your payments. Payment processing is handled by secure third-party payment processors, and we do not directly store your complete payment card information on our servers. You authorize us to charge your selected payment method for all applicable fees.

11.3 Billing and Renewals

Subscription fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified) and will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date. You are responsible for providing current, complete, and accurate billing information and for updating this information if it changes.

11.4 Cancellation and Refunds

You may cancel your subscription at any time from your Account settings. Cancellations will take effect at the end of your current billing period, and you will retain access to paid features until that time. We do not provide refunds for partial billing periods unless required by applicable law. If we terminate your access due to a breach of these Terms, we will refund any payment for services you have not yet received, either pro-rated or in full, as appropriate.

11.5 Price Changes

We reserve the right to modify our pricing at any time. If we increase the price of your subscription, we will provide you with at least 30 days’ advance notice via email. Price changes will take effect at the start of your next billing period after the notice period. If you do not agree to a price increase, you may cancel your subscription before the new pricing takes effect.

11.6 Taxes

All fees are exclusive of applicable taxes, duties, levies, or similar governmental charges (including value-added tax, goods and services tax, or sales tax). You are responsible for paying all applicable taxes associated with your use of the Services. If we are required to collect or pay taxes, those taxes will be charged to you in addition to the subscription fees.

12. Communication

12.1 Service Communications

We communicate with you via email, in-app notifications, SMS, or other channels to provide the Services and keep you informed about your Account. Communications include, but are not limited to, account creation confirmations, security alerts, password reset instructions, billing and payment notifications, service updates, and important announcements about features or policy changes.

12.2 Essential Communications

Certain communications are essential for Account security and service delivery and will be sent to you regardless of your communication preferences, as long as you maintain an active Account. These essential communications include security alerts, login notifications, account recovery messages, billing notices, legal notifications, and critical service announcements.

12.3 Optional Communications

Optional communications include health insights and summaries, activity reports, feature announcements, tips and recommendations, promotional messages, marketing materials, and newsletters. You can customize your preferences for optional communications at any time from your Account settings. We will honor your communication preferences promptly and will not make you wait extended periods for your preferences to take effect.

12.4 Marketing Communications

We will only send you marketing or promotional materials if you have explicitly opted in to receive such communications. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by adjusting your communication preferences in your Account settings.

13. Warranties and Commitments

13.1 Our Commitment

We are committed to providing the Services with reasonable skill, care, and professionalism. We will make reasonable efforts to ensure that HealthSync operates reliably, securely, and in accordance with our stated privacy and security practices.

13.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AND AVAILABILITY.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that any errors or defects will be corrected or that the Services will meet your specific requirements. The entire risk as to the quality and performance of the Services remains with you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AXON SYSTEMS (PVT) LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LIQUIDATED DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, INCLUDING BUT NOT LIMITED TO:

50.  Loss of profits, revenue, business, data, or goodwill

51.  Business interruption or loss of business opportunities

52.  Loss, corruption, or unauthorized access to data or information

53.  Cost of procurement of substitute services

54.  Any other indirect, incidental, or consequential losses

This limitation applies whether the liability is based on contract, tort, negligence, strict liability, warranty, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) LKR 50,000 (FIFTY THOUSAND SRI LANKAN RUPEES).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Axon Systems (Pvt) Ltd, its subsidiaries, affiliates, directors, officers, employees, contractors, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

55.  Your violation of these Terms or any applicable law or regulation

56.  Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights

57.  Your Content or any data you upload, import, or share through the Services

58.  Your use or misuse of the Services

59.  Your breach of any representation or warranty made in these Terms

This indemnification obligation covers all possible liabilities and expenses allowed by applicable law. We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense of such claim.

16. Suspension and Termination

16.1 Termination by You

You may terminate your Account and stop using the Services at any time by deleting your Account from your HealthSync settings. If you have an active paid subscription, you should cancel it before deleting your Account to avoid being charged for the next billing period. Account deletion is permanent and cannot be reversed.

16.2 Suspension or Termination by Us

We may temporarily suspend or permanently terminate your access to the Services, with or without notice, if we reasonably believe that:

60.  You have violated these Terms or any applicable law or regulation

61.  Your use of the Services poses a security or legal risk to us or other users

62.  You have engaged in fraudulent, illegal, or abusive activities

63.  Your Account has been inactive for an extended period (as defined in our Privacy Policy)

64.  We are required to do so by law or governmental authority

16.3 Effect of Termination

Upon termination of your Account for any reason, your right to access and use the Services will immediately cease. If we terminate your Account due to your breach of these Terms, we will refund any payment for services you have not yet received, either on a pro-rated basis or in full, as appropriate. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to ownership provisions, warranty disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

16.4 Data After Termination

After Account termination, your data will be handled in accordance with our Privacy Policy. We will delete your personal data and health information from our active systems within the timeframes specified in our Privacy Policy, subject to any legal retention requirements. We recommend downloading your data before terminating your Account.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law principles.

17.2 Jurisdiction and Venue

Subject to the arbitration provisions below, you agree that any legal action, suit, or proceeding arising out of or relating to these Terms or the Services must be brought exclusively in the competent courts located in Colombo, Sri Lanka. You irrevocably consent to the exclusive jurisdiction of such courts and waive any objection to venue in such courts.

17.3 Arbitration

For any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Dispute”), the parties agree to attempt to resolve the Dispute through good faith negotiation. If the Dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the Dispute to arbitration under the rules of the Arbitration Act No. 11 of 1995 of Sri Lanka. The arbitration shall be conducted in English in Colombo, Sri Lanka, by a single arbitrator mutually agreed upon by both parties. The arbitrator’s decision shall be final and binding on both parties.

17.4 Exceptions to Arbitration

Notwithstanding the arbitration provisions above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

17.5 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

18. Privacy

Your privacy is extremely important to us. To understand how HealthSync collects, uses, stores, shares, and protects your personal data and health information, please review our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described in the Privacy Policy.

19. General Provisions

19.1 Changes to Terms

We may modify, update, or change these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or other factors. When we make changes to these Terms, we will update the “Last Updated” date at the top of this document. For material changes that significantly affect your rights or obligations, we will notify you via email or through a prominent notice in the Services at least thirty (30) days before the changes take effect, unless changes are required sooner by law.

If we make fundamental changes to these Terms, such as introducing new categories of third-party data sharing, your Account will not be subject to the new changes until you have explicitly consented to the changes within HealthSync. Changes will become effective immediately upon posting for non-material changes or as specified in the notice for material changes. Your continued use of the Services after changes take effect constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and may delete your Account.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If such modification is not possible, the invalid provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provisions, which shall remain in full force and effect.

19.3 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Axon Systems (Pvt) Ltd regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Services.

19.4 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing by us.

19.5 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign, transfer, or delegate these Terms and our rights and obligations without restriction, including to any subsidiary, affiliate, or successor entity in connection with a merger, acquisition, corporate reorganization, or sale of assets. Any attempted assignment in violation of this provision is void.

19.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, governmental actions, natural disasters, internet or telecommunications failures, power outages, or other similar events (“Force Majeure Events”). Our performance obligations shall be suspended during the period of the Force Majeure Event, and we will be granted an extension of time for performance equal to the duration of the delay.

19.7 Relationship of Parties

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Axon Systems (Pvt) Ltd. You have no authority to bind us or make any commitments on our behalf.

19.8 Third-Party Beneficiaries

These Terms are for the benefit of and may be enforced only by you and Axon Systems (Pvt) Ltd. These Terms do not create any third-party beneficiary rights except as expressly stated herein.

19.9 Notices

We may provide notices to you via email to the address associated with your Account, through in-app notifications, or by posting notices on the HealthSync platform. You agree that electronic notices satisfy any legal requirement that notices be in writing. Notices to us should be sent to info@healthsync.lk or to the mailing address provided on our website.

19.10 Language

These Terms are drafted in English. If we provide a translation of these Terms into another language, the English version shall prevail in the event of any conflict or inconsistency between the English version and any translation.

20. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the Services, please contact us:

Axon Systems (Pvt) Ltd

Email: info@healthsync.lk

Customer Support: info@healthsync.lk

We will respond to your inquiries within a reasonable timeframe. For urgent matters, please mark your communication as “URGENT” in the subject line.

21. Acknowledgment and Agreement

BY CREATING AN ACCOUNT, ACCESSING, OR USING HEALTHSYNC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THIS BINDING AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.