This guide explains how to create your HealthSync account and securely log in to the platform.

Creating an account only takes a few minutes and gives you secure access to your personal and family health records anytime, anywhere.

Creating a New Account #

Step 1 – Open the HealthSync Application #

Open the HealthSync application using your web browser: https://app.healthsync.lk

Step 2 – Start Registration #

You can register using either:

• Mobile Number
• Email Address

Enter your preferred contact method and click Sign Up.

Step 4 – Verify Your Account #

HealthSync will send a 6-digit One-Time Password (OTP) to your selected phone number or email address.

Enter the OTP to continue.

Important:

• The OTP is valid for 1 minute
• If the OTP expires, you can request a new one

[Insert Screenshot — OTP Verification Screen]

Step 5 – Complete Your Profile Information #

Fill in your basic profile information:

• First Name
• Last Name
• Date of Birth
• Gender
• NIC or Passport Number
• Email Address
• Phone Number

This information helps HealthSync organize and protect your medical records correctly.

[Insert Screenshot — Profile Information Form]

Step 6 – Create a Secure Password #

Create a strong password for your account.

A strong password should include:

• At least 8 characters
• Uppercase and lowercase letters
• Numbers
• Special characters (! @ # $ %)

Once completed, click Next.

[Insert Screenshot — Password Creation Screen]

Step 7 – Review and Sign the Consent to Service #

Before completing registration, you will be asked to review the Consent to Service agreement.

Read the document carefully and sign using the digital signature pad.

[Insert Screenshot — Consent to Service Screen]

After signing, you can:

• Email a copy to yourself
• Print a copy for your records

Note:
A signed copy of the agreement will automatically be saved to your HealthSync document library.

Click Register to continue.

Step 9 – Account Successfully Created #

Congratulations! Your HealthSync account has been created successfully.

You can now start:

• Uploading health records
• Managing family profiles
• Organizing medical documents
• Accessing your secure health timeline

[Insert Screenshot — Account Created Screen]

Logging In to HealthSync #

Step 1 – Open the Login Page #

Go to: https://app.healthsync.lk

[Insert Screenshot — Login Screen]

Step 2 – Enter Your Login Details #

You can log in using:

• Mobile Number
• Email Address

Enter your credentials and click Log In.

Step 3 – Verify Your Login #

For added security, HealthSync uses One-Time Password (OTP) verification during login.

Enter the OTP sent to your phone number or email address.

Once verified, you will be redirected to your HealthSync Dashboard.

Welcome back!

[Insert Screenshot — Login OTP Verification]

Forgot Your Password? #

If you cannot remember your password, you can reset it securely.

Step 1 – Click “Forgot Password” #

On the login page, click Forgot Password.

[Insert Screenshot — Forgot Password Link]

Step 2 – Reset Your Password #

1. Enter your registered email address or phone number
2. Follow the instructions sent to you
3. Create a new secure password

Once completed, you can log in again using your new password.

Two-Factor Authentication (2FA) #

HealthSync uses Two-Factor Authentication (2FA) to help protect your account and medical information.

To log in, you will need:

1. Your password
2. A One-Time Password (OTP)

Both are required to access your account securely.

Why 2FA Matters #

Because HealthSync stores sensitive health information, additional security measures help protect your records from unauthorized access.

Need Help? #

If you continue experiencing issues with account creation or login, please contact the HealthSync Support Team.

We’re here to help.